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Quality Assurance Plan (QAP) The Quality Assurance Plan lists specifications, processes, policies, and procedures for maintaining a high-quality Cisco Networking Academy Program.
Quality Assurance Program
Manager
A Cisco Quality Assurance Program Manager is responsible for monitoring and ensuring the quality of the Cisco Networking Academy Program.
Quiz Quizzes are embedded in the curriculum and presented as a tool to review and focus on the curricular material contained in a chapter. Quizzes can be used by students to guide their own learning as they work through the curricular content.
Regional Academy (RA) Regional Academies provide support and training for Instructors at Local Academies. In addition, Regional Academies are responsible for recruiting and monitoring Local Academies.
Scheduled Course A scheduled course is delivered by an Academy within a defined period of time in the form of a series of classes.
Self-Paced Learning Self-Paced Learning is designed such that the learner determines the pace and timing of content delivery.
Skills-Based Exam Skills-based exams are hands-on lab exams given at the end of a course. These exams test a student's networking skills and abilities with activities similar to those found in their labs.
Sponsored Curriculum See New Curriculum.
Study Guide The study guide is a compilation of activities, notes, etc. to help focus learning and to provide both the teacher and learner with clarification of learning. The study guide includes the reflection section, lab notes, and other pertinent information to assist the learner. It is an on-line electronic tool that contains both teacher and learner generated items.
Technical Assistance Center
(TAC)
The Cisco customer support center provides Cisco customers, including Academies, with technical support on Cisco products and services. Call: 800-553-2447 (in the U.S.) or 408-526-7209 (outside the U.S.): use the appropriate international prefix.
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